Check the list of the drivers currently supported by StreamPix 3, StreamPix 5, TroublePix and Hermes.

Please read our FAQ page before contacting us.

For support questions on all NorPix products:

Technical support available from 9am to 5pm Eastern Time:

• By email at .
• directly on phone at (514) 846-0009 x 27
• directly on Skype: Mihai-Norpix

To speed up the process, please provide us with the following details:

General issues:

• Camera/Frame Grabber manufacturer and model.
• Camera/Frame Grabber driver revision.
• StreamPix/TroublePix revision number.
• Camera resolution, frame rate, image format (ex. Mono 8, Mono 16, RGB) as well as other current settings (trigger mode, binning etc).
• Operating system used.

Live display and recording issues:

• Computer model and CPU clock speed, motherboard chipset, amount of memory.
• Video adapter model.
• Hard disk configuration - controller brand, model number, disk capacity, disk rotation speed, disk cache memory size.
• CPU usage while getting a live image, with and without recording (Press SHIFT+CTRL+ESC and select the performance tab).
• PCI bus configuration: bus type: PCI, PCI-X (32/64 bit, 66, 100 or 133 Mhz), PCI-Express number of lines( 1x, 4x, 8x, 16x), number of boards.

AVI related issues:

• Codec used, codec settings (if any).